The impact of Infrastructure Development on Student Satisfaction

  • Arshia Hashmi School of Business Management, Universiti Utara Malaysia, Malaysia
  • Shahibuddin Ishak School of Business Management, Universiti Utara Malaysia, Malaysia
  • Hazlinda Binti Hassan
Keywords: Physical Infrastructure, Library and IT Infrastructure, Student Satisfaction, Higher Education Institutes

Abstract

Infrastructure is base of any organization or system. It belongs to basic facilities and installations required for the functioning of an organization or system. The purpose of this study was to determine the impact of Infrastructure development on Student Satisfaction. There were two independent variables involved in this study, namely Physical Infrastructure and Library & IT Infrastructure. The effect of these two variables was measured on student satisfaction. The study was quantitative in nature. The Education sector of Pakistan was the target population. Survey research method was used for this study. Questionnaires were distributed among 200 students of COMSATS Institute of Information Technology (Sahiwal Campus), Bahauddin Zakariya University (Sahiwal Campus) and University of Education (Okara Campus) respectively and out of which 172 were returned as filled. The findings showed the significant and positive relationship among the variables. It was found that the development of Physical Infrastructure and Library& IT Infrastructure development fetch the student satisfaction. This study attempts to enhance the understanding of the Infrastructure for student satisfaction in the Higher Education Institutes of Pakistan. This study calls the future researchers to further enhance the understanding of this concept by increasing the size of sample and by expanding the geographic region. This study also directs to investigate the other contributing factors for student satisfaction.

Author Biography

Arshia Hashmi, School of Business Management, Universiti Utara Malaysia, Malaysia
Infrastructure is base of any organization or system. It belongs to basic facilities and installations required for the functioning of an organization or system. The purpose of this study was to determine the impact of Infrastructure development on Student Satisfaction. There were two independent variables involved in this study, namely Physical Infrastructure and Library & IT Infrastructure. The effect of these two variables was measured on student satisfaction. The study was quantitative in nature. The Education sector of Pakistan was the target population. Survey research method was used for this study. Questionnaires were distributed among 200 students of COMSATS Institute of Information Technology (Sahiwal Campus), Bahauddin Zakariya University (Sahiwal Campus) and University of Education (Okara Campus) respectively and out of which 172 were returned as filled. The findings showed the significant and positive relationship among the variables. It was found that the development of Physical Infrastructure and Library& IT Infrastructure development fetch the student satisfaction. This study attempts to enhance the understanding of the Infrastructure for student satisfaction in the Higher Education Institutes of Pakistan. This study calls the future researchers to further enhance the understanding of this concept by increasing the size of sample and by expanding the geographic region. This study also directs to investigate the other contributing factors for student satisfaction.

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Published
2018-05-02
Section
Articles