An Overview of Human Resource Management (HRM) Systems and Policies in Indian ites-BPO Industry

  • Behzad Pagheh Ph.D Research Scholar Bharati Vidyapeeth University Yashwantrao Mohite College of Arts, Science and Commerce. Erandwane, Pune (India)
  • S.N. Borhade Department of Commerce BVU Yashwantrao Mohite College, Pune (India)
Keywords: Human Resource Management, Information Technology, Business Process Outsourcing


This study introduces a review of the Human Resource Management (HRM) frameworks and strategies in the Indian ITES-BPO industry. The current writing contains couple of experimental investigations led in India that feature the idea of HRM frameworks significant to the ITES–BPO division and a great part of the writing that is accessible on the Indian ITES-BPO industry talks just about the ceaseless issue of high whittling down rates of the business. Numerous Indian business visionaries, and particularly the Indian government, understand the significance of the change made by the ITES-BPO division in the nation, and consequently, are finding a way to cultivate it. The paper concludes that there is an urgent need of authentic deliberations on different human matters in Indian BPO industry.  


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